Professional Delivery & Install: Once all items in your order are ready, they will ship from our warehouse to one of our trusted white glove delivery partners. You will receive a shipping confirmation email once your order leaves our warehouse. Please note that tracking will not be available after your order leaves our warehouse. For updates, please contact us at uk.orders@lifefitness.com.
After your equipment arrives at the delivery partner’s facility, they will contact you directly to schedule a convenient delivery and installation appointment at your home. Please allow approximately 1-2 weeks for this coordination process.
As a reminder, estimated lead times can be found on the product page and vary depending on the item you are purchasing.
Kerbside Delivery: Some small accessory orders may ship through Palletways depending on the total order weight and dimensions. Once your order ships, you will receive tracking information to monitor its progress and estimated arrival. Palletways provides reliable service and full visibility from our warehouse to your kerbside.
Failed Delivery Charges / Returns
Life Fitness reserve the right to charge failed delivery charges at 100% of the charge in the event of a failed delivery whereby it is through no fault of Life Fitness.
Delivery/Installation charges will not be refunded in the event that an order is cancelled unless a minimum of 48 hours notice prior to delivery has been applied.
